Questions about servers, pricing, and support.
A bigVIRT server is a virtualized server with big resources. We monitor workloads and balance contention — if someone's hogging resources, we handle it.
You get virtualization benefits: HA failover, snapshots, fast provisioning, and the ability to scale resources without hardware changes.
Your plan includes guaranteed vCPU, RAM, and storage. We actively monitor and balance workloads so everyone gets consistent performance.
HA Failover: If you add HA, your server automatically migrates to healthy hardware when something fails.
Fast Provisioning: New servers in minutes, not days.
Snapshots: Take disk snapshots before risky changes. Roll back if something breaks.
Scale Resources: Add RAM, storage, or vCPU without changing hardware.
Shared VPS hosting often crams 50+ VMs onto limited hardware with no monitoring. bigVIRT actively monitors and balances workloads — if someone's hogging resources, we handle it.
Linux (Free): Ubuntu LTS, Debian, AlmaLinux, Rocky Linux
Virtualization (Free): Proxmox VE, TrueNAS
Windows: Windows Server (license fee applies)
Performance: Balanced vCPU, RAM, and SSD storage. General-purpose workloads.
Archive: Maximum storage at minimum cost. Backups, media archives, cold data.
Ryzen: AMD Ryzen processors for single-thread speed. Databases, game servers.
GPU: NVIDIA GPU for accelerated computing. AI/ML, rendering.
Yes. You get full root access to your server. Install whatever you need. Run whatever workloads you want.
All plans include 1 Gbps burstable bandwidth. Each tier has a guaranteed minimum (100 Mbps, 250 Mbps, or 500 Mbps).
During network congestion, your traffic is prioritized up to your guaranteed rate.
High Availability Failover ($20/mo add-on) automatically migrates your server to healthy infrastructure if the physical host fails.
Your IP address stays the same. Minimal downtime during hardware failures.
Yes. Take disk snapshots before risky changes (software updates, configuration changes). Roll back if something breaks.
Note: Snapshots are disk-only, not memory. Your server state reverts to the disk state at snapshot time.
Credit card and PayPal through our client portal. Invoicing available for enterprise accounts.
No. All plans are month-to-month. Cancel anytime. No long-term commitment required.
Yes. Contact support to migrate to a different plan. Resources are adjusted and billing prorated.
Some migrations may require server reconfiguration.
Contact us if you're not satisfied. We'll work with you to resolve issues or provide a refund for unused service time.
24/7 support via ticket through the client portal. We handle infrastructure issues (network, power, hardware).
You're responsible for your server's software and configuration.
Critical (server down): Within 1 hour
High (service degraded): Within 4 hours
Normal (questions): Within 24 hours
Console access available through the client portal. Useful for troubleshooting boot issues or network misconfiguration.
Without HA: We migrate your server to healthy hardware. Some downtime during the process.
With HA Failover: Your server automatically migrates. Minimal downtime, same IP address.